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Web-based education may enhance patient satisfaction scores for outpatient orthopedic surgery

NEW ORLEANS — Enhancement in patient satisfaction scores were seen in patients who received supplemental web-based patient education before they underwent outpatient orthopedic surgery, according to a presenter at the American Academy of Orthopaedic Surgeons Annual Meeting.

“Other specialties in the field of medicine have previously shown that educational videos and online education leads to improved knowledge, self-efficacy and recognizing certain symptoms, as well as patient satisfaction, which is consistent with the findings we showed in this present study,” Carola F. Van Eck, MD, said during her presentation.

She added, “It is high-yield topic in the medical field today with the need to decrease health care costs while maintaining a high standard of care.”

Van Eck and colleagues performed a level 1 study of 177 patients who underwent outpatient orthopedic surgery. Patients were randomized to receive either routine education from the surgeon or web-based education. All patients completed the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems survey at postoperative day 1. An independent t-test was used to calculate differences in patient satisfaction scores between the two groups with regard to the total score and five core care measures, which included preoperative education, facility and staff, communication, recovery and overall experience. The effect of age, sex, race, workers’ compensation status, education level, overall health and emotional health, procedure complexity and adding a video on patient satisfaction was determined.

Results showed 87 patients were randomized to receive additional web-based education. Patients who received web-based education had a significantly higher total patient satisfaction score compared with those who received routine education. Investigators noted the total patient satisfaction score in those who received web-based education was specifically higher for communication and recovery. Total patient satisfaction scores were not affected by the five core measures. – by Monica Jaramillo

Reference:

Van Eck CF, et al. Paper # 260. Presented at: American Academy of Orthopaedic Surgeons Annual Meeting; March 6-10, 2018; New Orleans.

Disclosure: Van Eck reports no relevant financial disclosures.

NEW ORLEANS — Enhancement in patient satisfaction scores were seen in patients who received supplemental web-based patient education before they underwent outpatient orthopedic surgery, according to a presenter at the American Academy of Orthopaedic Surgeons Annual Meeting.

“Other specialties in the field of medicine have previously shown that educational videos and online education leads to improved knowledge, self-efficacy and recognizing certain symptoms, as well as patient satisfaction, which is consistent with the findings we showed in this present study,” Carola F. Van Eck, MD, said during her presentation.

She added, “It is high-yield topic in the medical field today with the need to decrease health care costs while maintaining a high standard of care.”

Van Eck and colleagues performed a level 1 study of 177 patients who underwent outpatient orthopedic surgery. Patients were randomized to receive either routine education from the surgeon or web-based education. All patients completed the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems survey at postoperative day 1. An independent t-test was used to calculate differences in patient satisfaction scores between the two groups with regard to the total score and five core care measures, which included preoperative education, facility and staff, communication, recovery and overall experience. The effect of age, sex, race, workers’ compensation status, education level, overall health and emotional health, procedure complexity and adding a video on patient satisfaction was determined.

Results showed 87 patients were randomized to receive additional web-based education. Patients who received web-based education had a significantly higher total patient satisfaction score compared with those who received routine education. Investigators noted the total patient satisfaction score in those who received web-based education was specifically higher for communication and recovery. Total patient satisfaction scores were not affected by the five core measures. – by Monica Jaramillo

Reference:

Van Eck CF, et al. Paper # 260. Presented at: American Academy of Orthopaedic Surgeons Annual Meeting; March 6-10, 2018; New Orleans.

Disclosure: Van Eck reports no relevant financial disclosures.

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