Meeting News Coverage

New system connects with patients before first appointment

LAS VEGAS – PxSource offers a way for optometrists to communicate with patients several times as they prepare for their first visit to the eye care practice.

PxSource managing director of patient-centered care, Ali Khoshnevis, OD, FAAO, explained that the system allows for online scheduling and also has the capacity to touch the patient up to five times before they visit the practice by providing educational information on specific ocular conditions or relevant products.

“This product knows what a patient’s needs are before they even come to the office,” Khoshnevis said. “The doctor misses an opportunity to speak to patients before they see them.”

Managing director of product development, Riyaad Seecharan, told PCON that the patient begins the process by filling out information and requesting an appointment online. Patients then get emails with links to relevant information.

“We hope to achieve health outcomes and improve compliance and satisfaction,” Khoshnevis said.

He noted that PxSource is fully automated; “the doctor does not touch this system.”

Seecharan said that 10 doctors in a control group are currently using the system, and the company expects a regional rollout in 30 days.

“We’re still learning about how the system is being utilized,” Khoshnevis said.

In 60 days it will be openly available, Seecharan said. Users pay a monthly subscription fee for the service.

LAS VEGAS – PxSource offers a way for optometrists to communicate with patients several times as they prepare for their first visit to the eye care practice.

PxSource managing director of patient-centered care, Ali Khoshnevis, OD, FAAO, explained that the system allows for online scheduling and also has the capacity to touch the patient up to five times before they visit the practice by providing educational information on specific ocular conditions or relevant products.

“This product knows what a patient’s needs are before they even come to the office,” Khoshnevis said. “The doctor misses an opportunity to speak to patients before they see them.”

Managing director of product development, Riyaad Seecharan, told PCON that the patient begins the process by filling out information and requesting an appointment online. Patients then get emails with links to relevant information.

“We hope to achieve health outcomes and improve compliance and satisfaction,” Khoshnevis said.

He noted that PxSource is fully automated; “the doctor does not touch this system.”

Seecharan said that 10 doctors in a control group are currently using the system, and the company expects a regional rollout in 30 days.

“We’re still learning about how the system is being utilized,” Khoshnevis said.

In 60 days it will be openly available, Seecharan said. Users pay a monthly subscription fee for the service.

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