Journal of Gerontological Nursing

NEWS 

What Are They?

Abstract

What exactly is the role of volunteer patient advocates? That depends on whom you ask. A recent study found a distinct discrepancy between volunteers and long-term care facility administrators: volunteers see their role as focusing on the quality of internal relationships in the facility (patientoriented tasks), whereas administrators see the role as focusing on the quality of relationships that are external to the facility (the public relations link between the facility and the community). These discrepancies set the stage for conflict; therefore, mutual consensus and improved communication is greatly needed [Journal of Long-Term Care Administration 1990; 18(2): 12-151.…

What exactly is the role of volunteer patient advocates? That depends on whom you ask. A recent study found a distinct discrepancy between volunteers and long-term care facility administrators: volunteers see their role as focusing on the quality of internal relationships in the facility (patientoriented tasks), whereas administrators see the role as focusing on the quality of relationships that are external to the facility (the public relations link between the facility and the community). These discrepancies set the stage for conflict; therefore, mutual consensus and improved communication is greatly needed [Journal of Long-Term Care Administration 1990; 18(2): 12-151.

10.3928/0098-9134-19901101-17

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