Patients report high satisfaction with telerounding after TJA
Most patients who underwent total joint arthroplasty reported high satisfaction when telerounding was used during postoperative recovery, according to published results.
Evan M. Schwechter, MD, and colleagues compared patient satisfaction and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores between patients undergoing TJA who either did (n = 50) or did not (n = 50) receive telerounding. Researchers divided patients who received telerounding into groups based on their satisfaction.
Results showed patients who received telerounding had a positive reaction to telerounding.
“Overall, there was a high satisfaction rate amongst all patients, with greater than 90% of patients responding that they were satisfied on all of the survey questions,” Schwechter, orthopedic surgeon at Montefiore Health System and associate professor of orthopedic surgery at Albert Einstein College of Medicine, told Healio Orthopedics.
Researchers found younger patients were more frequently satisfied with telerounding compared with older patients. Patients who received telerounding gave the hospital a higher rating on a 10-point scale and were more likely to recommend the hospital to others, according to results. Researchers also noted patients who received telerounding more frequently believed that their physicians treated them with courtesy and respect, and more often believed their physicians always listened to them carefully.
“[Surgeons are] now pulled in different directions. We are responsible to round oftentimes at different hospitals, and with our increasing time constraints the utility and the availability of telerounding will certainly supplement and, perhaps in certain situations, may even replace in-person rounding, as demonstrated in our study,” Schwechter said.