Speaker: Patient-centered care improves patient satisfaction rate, clinical outcomes
NEWPORT BEACH, Calif. — Practice patient-centered care improves patients’ satisfaction rates and clinical outcomes by strengthening the physician-patient relationship, according to a speaker at the Interdisciplinary Conference on Orthopedic Value-Based Care.
“At the end of the day, I think the premise is that we are all here for the right reasons, which is to make us better. The patient deserves to be better; they deserve more from us; our community deserves more from us,” Khaled J. Saleh, MD, MSc, FACSC, MHCM, CPE, said here.
He notes patient-centeredness is fundamental in health care delivery; it improves patient satisfaction, improves outcomes, enhances the physician-patient interaction and reduces the utilization of resources.
“[This model] is going to be personalized. It needs to be customized to each patient, so you can increase safety and effectiveness and make it equitable, efficient and timely,” Saleh said.
Under this model, physicians develop a personalized evidence-based care plan, which includes diagnostics and interventions to optimize overall health.
Furthermore, physicians who practice patient-centered care concentrate on improving different aspects of the physician-patient relationship by employing measurable skills and behaviors.
“We are stewards of the health care system, so I am challenging us — myself and you — to keep looking at ways we can improve what we are doing and how to get there. One of the ways to do that is to standardize and minimize error,” Saleh said. – by Nhu Te, MS
Saleh K. Standardization vs cookbook: Role of care pathways. Presented at: Interdisciplinary Conference on Orthopedic Value-Based Care; Jan. 20-22, 2017; Newport Beach, Calif.
Disclosure: Saleh reports no relevant financial disclosures.