March 06, 2014
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BLOG: Is your practice large enough? Part 4

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Read more from John B. Pinto.

Development in all its forms — adding new services, new facilities, new staffing or new patient volumes — is often perceived to be the foe of smooth operations. So doctors who don’t think their practice is prepared for growth will keep holding up progress. This is extremely frustrating for their lay managers. It’s clearly true that growth in any form will be accompanied by operational snags. And the faster a practice builds, the more snags will arise. Try to not use these snags as the pretext to halt development while you catch up with the volume of the practice. The bottom line is that no company, and certainly no practice, can just be an operating organization. And, although it goes against the grain of every eye surgeon I know, practice operations can never be made perfect. Development should proceed in lockstep with constant operational polishing.