South Beach Symposium
South Beach Symposium
Source:

Ablon G. Keys to patient satisfaction: Compassion, compliance, & results. Presented at: South Beach Symposium Medical Dermatology Summit; Feb. 5-7, 2021 (virtual meeting).

Disclosures: Ablon reports ownership of the Ablon Skin Institute and Research Center.
February 22, 2021
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Compassion, compliance, results key to satisfaction with hair restoration

Source:

Ablon G. Keys to patient satisfaction: Compassion, compliance, & results. Presented at: South Beach Symposium Medical Dermatology Summit; Feb. 5-7, 2021 (virtual meeting).

Disclosures: Ablon reports ownership of the Ablon Skin Institute and Research Center.
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Being honest and compassionate and creating realistic expectations regarding hair loss allow for greater patient satisfaction, according to a presenter at the South Beach Symposium Medical Dermatology Summit.

“The keys to patient satisfaction, what I call compassion, compliance and results, apply to everything we do in dermatology, not just hair loss,” Glynis Ablon, MD, FAAD, associate clinical professor at UCLA, said. “The idea is that when we’re treating our patients, we really want them to get the best results, and we want them to be happy — it makes us happy.”

One of the keys to satisfaction is compassion. Recognition of a patient’s suffering and empathizing with their story allows for an open and honest discussion.

Ablon said certain situations of hair loss require indefinite treatment, so it is important to thoroughly and realistically communicate what data show and the extent of treatment. Thorough communication may also broaden patient understanding, leading to greater treatment compliance. Personal incentives, reminders and frequent follow-up will help keep patients on track.

The final key is results. Ablon said she tells her patients combination therapy is usually best to achieve results, and she reminded dermatologists to not be afraid to touch patients and physically feel what they are feeling.

“When it comes to the self-satisfaction of patients, you want to be honest, you want to be compassionate and you want to create realistic options and expectations — understanding how much money is involved, how often they have to be in the office or use a product at home, and that the degree of results really does depend on how compliant they are,” Ablon said. “Also, be really extensive in your evaluation. Make sure that you go over everything. It really is important to make sure you’re getting the correct diagnosis for the treatment that you want to give.”