Hawaiian Eye & Retina Meeting

Administator Program

Saturday & Sunday Combined General Sessions

We kick off the week with combined general sessions where attendees can gain insight from the physician, nurse and administrator viewpoints. Saturday conversations will surround a variety of subspecialty areas. Sunday will focus on what’s new this year and how to adapt to the changing ophthalmic practice environment and will also feature the inaugural Lindstrom Leadership Award & Lecture and a special guest speaker presentation and meet & greet. The schedule for Saturday and Sunday can be found under the Comprehensive Ophthalmology Program; these sessions are only approved for CME credit(s) for physicians where indicated and are not approved for CNE credit(s) for nurses or COE credit(s) for administrators.

7:00 am – 7:30 am

CONTINENTAL BREAKFAST IN THE EXHIBIT HALL

COE GENERAL SESSIONS

7:30 am – 7:45 am

Welcome and Introductions

  • Patti Barkey, COE
7:45 am – 9:00 am

Leadership Section: Developing a Practice Culture

    • Using Environment to Affect Culture and Productivity
    • Hiring for Attitude
    • Developing Practice Vision
    • Provider and Leadership Roles in Culture
    • Ideas for Team Building
      Moderator: Patti Barkey, COE
      Panel: Carrie Jacobs, COE; Craig N. Piso, PhD; Eimi A. Rodriguez Cruz; Tera Roy
9:00 am – 9:30 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

9:30 am – 10:30 am

Financial Section: Measuring Productivity

    • Review of Key Performance Indicators
    • Productivity per FTE as a Benchmark
    • Revenue per Provider
    • Presentation Formats
      Moderator: Philip W. Isham, COE
      Panel: William B. Rabourn Jr
10:30 am – 11:00 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

11:00 am – 12:00 pm

Operations Section: Staffing for Efficiency AND Productivity

    • Staffing Resources
    • On Boarding Efficiently
    • Developing Efficiency from Day One with a New Team Member
    • Developing Consistent Triggers for Team Productivity
      Moderator: Carrie Jacobs, COE
      Panel: Patti Barkey, COE; Eimi A. Rodriguez Cruz; Candace S. Simerson, FASOA, COE, CMPE

INDUSTRY WORKSHOPS**

1:30 pm – 4:00 pm

Practical Training in Equipment, Technology, and Insurance

  • **This session is not approved for credit(s) and is neither provided by nor endorsed by Hawaiian Eye 2022 or its accredited provider.
7:00 am – 7:30 am

CONTINENTAL BREAKFAST IN THE EXHIBIT HALL

COE GENERAL SESSIONS

7:30 am – 7:45 am

Welcome and Introduction

  • Patti Barkey, COE
7:45 am – 9:00 am

Leadership Section: Navigating the Practice Legal Risks

    • Review of Current “Land Mine” in Practices
    • Role of Risk Manager
    • Developing Protocols to Minimize Risk
    • The HR Risks
      Moderator: Allison W. Shuren, MSN, JD
      Panel: Patti Barkey, COE; Craig N. Piso, PhD; William B. Rabourn Jr
9:00 am – 9:30 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

9:30 am – 10:30 am

Financial Section: Developing a Salary Matrix for Your Practice

    • Hiring within an Agreed Upon Salary Matrix
    • Example of Salary Matrix
    • Assessing Current Staff and Applying a Salary Matrix
    • Dealing with Change Associated with Integration of a Salary Matrix
      Moderator: William B. Rabourn Jr
      Panel: Patti Barkey, COE; Philip W. Isham, COE; Carrie Jacobs, COE
10:30 am – 11:00 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

11:00 am – 12:00 pm

Operations Section: Implementing Strong Standards of Care for Efficiency

    • Defining What Standards of Care Your Practice Needs
    • Getting Physician Buy in to Mutual Agreements with Standards of Care
    • Examples of Standards
    • Auditing Within Standards
      Moderator: Patti Barkey, COE
      Panel: Philip W. Isham, COE; Carrie Jacobs, COE; Candace S. Simerson, FASOA, COE, CMPE

WORKSHOPS**

2:00 pm – 4:00 pm

Practical Training in Equipment, Technology, and Insurance

  • **This session is not approved for credit(s) and is neither provided by nor endorsed by Hawaiian Eye 2022 or its accredited provider.
7:00 am – 7:30 am

CONTINENTAL BREAKFAST IN THE EXHIBIT HALL

COE GENERAL SESSIONS

7:30 am – 7:45 am

Welcome and Introduction

  • Patti Barkey, COE
7:45 am – 9:00 am

Leadership Section: Staff Educational Programs

    • Developing Training Standards
    • Training Team Development
    • Time Requirements for On Boarding and Training New Staff
    • Proven Available Programs
      Moderator: Eimi A. Rodriguez Cruz
      Panel: Patti Barkey, COE; Carrie Jacobs, COE; Kristine Poindexter, MA, PMP
9:00 am – 9:30 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

9:30 am – 10:30 am

Operations Section: Streamlining Communication Systems

    • Communication Systems Currently in Use
    • Communication Systems Available
    • Developing Fluid Communication Systems to Mitigate Risk
    • Staying “Human” During Applications of New Technologies
    • Using New Technology Communication to Educate your Team and the Patient
      Moderator: Anish Kapur, MD
      Panel: Hayley Boling, MBA, COE; Michael Dobkowski, MBA; Craig N. Piso, PhD; Wes Strickling
10:30 am – 11:00 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

11:00 am – 12:00 pm

Financial Section: Coding and Reimbursement; New Technology

    • The “Life Span” of a New Technology Code
    • Reimbursement Associated with New Technology
    • When there is No Coverage
    • Glaucoma Review of Current Technology and Reimbursement
    • Dry Eye Review of Current Technology and Reimbursement
      Moderator: Kevin J. Corcoran, COE, CPC, CPMA, FNAO
      Panel: Patti Barkey, COE; John P. Berdahl, MD; Kirk Mack, COMT, COE, CPC, CPMA; Marguerite B. McDonald, MD, FACS

WORKSHOPS**

2:00 pm – 4:00 pm

Practical Training in Equipment, Technology, and Insurance

  • **This session is not approved for credit(s) and is neither provided by nor endorsed by Hawaiian Eye 2022 or its accredited provider.
7:00 am – 7:30 am

CONTINENTAL BREAKFAST IN THE EXHIBIT HALL

COE GENERAL SESSIONS

7:30 am – 7:45 am

Welcome and Introduction

  • Patti Barkey, COE
7:45 am – 9:00 am

Leadership Section: Practice Chain of Command

    • Why Chain of Command Matters
    • Developing and Enforcing Chain of Command
    • Examples of Practice Chains
      Moderator: Patti Barkey, COE
      Panel: Philip W. Isham, COE; Carrie Jacobs, COE; Candace S. Simerson, FASOA, COE, CMPE
9:00 am – 9:30 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

9:30 am – 10:30 am

Financial Section: Practice Succession Plans: What are the Options?

    • Lifespan of a Physician Owner
    • Practice Legacy
    • Value
    • Options for Succession
      Moderator: Philip W. Isham, COE
      Panel: William B. Rabourn Jr
10:30 am – 11:00 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

11:00 am – 12:00 pm

Operations Section: Developing Patient Education Processes for Efficiency

    • Educational Resources
    • Educational Opportunities
    • Website
    • Counselor Roles in Educating Patients
    • Scripting for Staffing
      Moderator: Candace S. Simerson, FASOA, COE, CMPE
      Panel: Hayley Boling, MBA, COE; Michael Dobkowski, MBA; Kristine Poindexter, MA, PMP

FAMILY-FRIENDLY ACTIVITY*

2:00 pm – 3:00 pm

Announcement Coming Soon!

  • *This session is not approved for credit.

HAWAIIAN LUAU*

6:30 pm – 8:00 pm

Join your colleagues on a journey through the legends and history of Hawaii complete with stories, drumbeats, folk music, hula dancing and fire performers. This event is open to all attendees and their guests; an additional fee is required – please register directly with the resort (select Thursday, January 20, 2022 to be with our group).

  • *This session is not approved for credit(s).
7:00 am – 7:25 am

CONTINENTAL BREAKFAST IN THE EXHIBIT HALL

CNE/COE COMBINED GENERAL SESSIONS

Administrator and Nursing/Allied Health Program Attendees
  • Patti Barkey, COE; Jane T. Shuman, MSM, COT, COE, OCS, OSC
7:25 am – 7:30 am

Introduction

  • Patti Barkey, COE; Jane T. Shuman, MSM, COT, COE, OCS, OSC
7:30 am – 8:00 am

Flow and Efficiency: Integrating New Technologies in the Clinic

  • Patti Barkey, COE
8:00 am – 8:30 am

Flow and Efficiency: The Four S’s

  • Jane T. Shuman, MSM, COT, COE, OCS, OSC
8:30 am – 9:00 am

Flow and Efficiency: A Panel Discussion

  • Patti Barkey, COE; Jane T. Shuman, MSM, COT, COE, OCS, OSC
9:00 am – 9:30 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

9:30 am – 10:30 am

Ethically Speaking

  • Dianna E. Graves, COMT, BS Ed
10:31 am – 11:00 am

REFRESHMENTS AND NETWORKING IN THE EXHIBIT HALL

11:00 am – 12:00 pm

Developing and Promoting Resilience Among Healthcare Professionals

  • Craig N. Piso, PhD
12:00 pm

Meeting Concludes