Journal of Nursing Education

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Research Briefs 

Teaching Therapeutic Communication VIA Camera Cues and Clues: The Video Inter-Active (VIA) Method

Mary Ann Kluge, PhD; Linda Glick, MEd, LPC

  • Journal of Nursing Education. 2006;45(11)
  • Posted November 1, 2006

Abstract

For nursing and other health care students to be effective, remain in their training, and subsequently join the health care workforce, they need to have good therapeutic communication skills. This article presents an innovative strategy to improve therapeutic communication skills for nursing and health sciences students. The Video Inter-Active (VIA) computer-based, challenge-response-record-evaluate method used in this pilot study engaged students in realistic responses to scenarios commonly encountered in health care settings and provided them with opportunities to see themselves and critique their responses. Findings from this pilot study indicate that the VIA method is an effective and efficient way for students to develop and practice therapeutic communication skills. In a relatively short period (5 weeks), their learning from this method far exceeded learning achieved through traditional role-playing alone for practicing communication skills.

AUTHORS

Received: July 29, 2004

Accepted: April 22, 2005

Dr. Kluge is Associate Professor, and Ms. Glick is Adjunct Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, Colorado Springs, Colorado.

This study was supported by a seed grant from the Teaching and Learning Center at the University of Colorado at Colorado Springs.

Address correspondence to Mary Ann Kluge, PhD, Associate Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, 1420 Austin Bluffs Parkway, PO Box 7150 UH-1, Colorado Springs, CO 80933-7150; e-mail: mkluge@uccs.edu.

Abstract

For nursing and other health care students to be effective, remain in their training, and subsequently join the health care workforce, they need to have good therapeutic communication skills. This article presents an innovative strategy to improve therapeutic communication skills for nursing and health sciences students. The Video Inter-Active (VIA) computer-based, challenge-response-record-evaluate method used in this pilot study engaged students in realistic responses to scenarios commonly encountered in health care settings and provided them with opportunities to see themselves and critique their responses. Findings from this pilot study indicate that the VIA method is an effective and efficient way for students to develop and practice therapeutic communication skills. In a relatively short period (5 weeks), their learning from this method far exceeded learning achieved through traditional role-playing alone for practicing communication skills.

AUTHORS

Received: July 29, 2004

Accepted: April 22, 2005

Dr. Kluge is Associate Professor, and Ms. Glick is Adjunct Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, Colorado Springs, Colorado.

This study was supported by a seed grant from the Teaching and Learning Center at the University of Colorado at Colorado Springs.

Address correspondence to Mary Ann Kluge, PhD, Associate Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, 1420 Austin Bluffs Parkway, PO Box 7150 UH-1, Colorado Springs, CO 80933-7150; e-mail: mkluge@uccs.edu.

ABSTRACT

For nursing and other health care students to be effective, remain in their training, and subsequently join the health care workforce, they need to have good therapeutic communication skills. This article presents an innovative strategy to improve therapeutic communication skills for nursing and health sciences students. The Video Inter-Active (VIA) computer-based, challenge-response-record-evaluate method used in this pilot study engaged students in realistic responses to scenarios commonly encountered in health care settings and provided them with opportunities to see themselves and critique their responses. Findings from this pilot study indicate that the VIA method is an effective and efficient way for students to develop and practice therapeutic communication skills. In a relatively short period (5 weeks), their learning from this method far exceeded learning achieved through traditional role-playing alone for practicing communication skills.

AUTHORS

Received: July 29, 2004

Accepted: April 22, 2005

Dr. Kluge is Associate Professor, and Ms. Glick is Adjunct Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, Colorado Springs, Colorado.

This study was supported by a seed grant from the Teaching and Learning Center at the University of Colorado at Colorado Springs.

Address correspondence to Mary Ann Kluge, PhD, Associate Professor, Beth-El College of Nursing & Health Sciences, University of Colorado at Colorado Springs, 1420 Austin Bluffs Parkway, PO Box 7150 UH-1, Colorado Springs, CO 80933-7150; e-mail: mkluge@uccs.edu.

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