Information That We Collect
Registration. We may request personal information from visitors to our site who are interested in obtaining various products and services from us. This includes registering to become a user of Healio and automatically signing you up for potential e-mail correspondence. Personal information is information that can be used to identify or contact you. It includes but is not limited to: log-in credentials (user name, password), name, postal address, e-mail address, NPI number, year of medical school graduation, and telephone number. We may also collect other types of information such as profession and professional interests as well as your communication preferences. We will store all personal information in a customer record until you instruct us to remove it from our databases. Registered users of the site are able to control their communication preferences at any time by accessing the "My Account" page.
We may combine information collected about you with information from third-party sources. For example, upon registration, some health care professionals will be matched against the publicly available NPI Registry to append and include their NPI number to their registration profiles.
In addition, this website participates in the Healthcare Communication NetworkSM (the "Network"), and as such has implemented various technologies for universal registration/log-in among all Network member websites. If you would like to understand how this website’s participation in the Network affects your privacy, please click here.
- The time and date of your request
- The internet address of your computer
- The browser and operating system you are using
- The webpage that you are viewing
- The website that referred you to Healio
Continuing Medical Education (CME, CNE and CE). In many cases, registration is required to take continuing medical educations tests (or CNE or CE) and to claim your completion certificate(s). You will be asked to provide personal information as required by that particular activity. As with registration, personal information is defined as information that can be used to identify or contact you.
The "Help" function in your web browser explains how to manage cookies while using the internet. As previously noted, some services will not function properly if your browser does not accept cookies.
Comments and Forums. When you post a comment on Healio, your name or username will be displayed. Information that you post will be publicly available and may be used by us and third parties. However, we reserve the right not to post any comments with unsolicited information about medical devices or other products. At no time should Healio be used to provide medical advice to patients.
Mobile Applications (Apps). To access mobile device applications (apps), you may or may not be required to register. We will collect information about you and your use of our apps in the same way we do on our websites. This may or may not include urls that have been clicked on, time on site, and information about the device that you were using when you accessed our site.
Surveys & Polls. Healio may request feedback regarding your use of our services through polls, educational surveys, and other types of market research. We may collect personal information about you when a response is necessary or to fulfill contests, honoraria, giveaways, etc. In surveys that involve an educational component, individuals’ personal information including name, NPI and specialty as well as their responses may be shared with grantors. In other instances, data are collected in aggregate form only.
Why we collect this information
We may use the personal information collected for many purposes, including delivering content, tracking, reporting, marketing, delivering ads and analyzing the traffic patterns on our websites. Information we collect is aggregated into reports that enable us to monitor usage and security. Aggregated and individual usage statistics are distributed within Healio to improve website or service performance and deliver relevant educational and promotional content. Healio may collect and share both aggregated and personally identifiable information tied to IP addresses or cookie information with third parties (including advertisers and institutional subscribers) interested in communicating with you about information or products relevant to your profession.
Personal information such as names, addresses and e-mail addresses may be shared with accredited CME providers in order to award users CME (CNE, CE) credit(s). Names, NPI numbers and specialties of individual users who have interacted with some promotional messages we deliver may be shared with or used with advertisers and sponsors.
Healio does not endorse and is not responsible for the privacy practices or GDPR-compliance of any third-party websites to which it provides the personal information of its users, although we make our best efforts to collaborate only with those who follow Internet/GDPR best practices.
We reserve the right to review the use of our site by individual user’s accounts associated with 1) attempts to violate the security of our computer networks, 2) activity that degrades the performance of our website, 3) activity that may be related to copyright violation, or 4) if we are required to disclose this information by law.
Healio may also release personal information to third parties: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; or 2) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your personal information to a third party, we will notify you unless doing so would violate the law or court order.
Information Specific to Other Products & Services
For the following items, we will collect personal information that may include but is not limited to your name, address, email, credentials, specialty interests, IP address, date of medical school graduation and credit card information. Braintree Payments and PayPal provide us with an online e-commerce platform that allows you to transmit a credit card number to us with confidence. The Wyanoke Group/Healio does not personally store any of your credit card or PayPal information. We will store all other personal information from the transaction, with your consent.
Depending on your payment method, your data is stored through the Braintree Payments or PayPal data storage and databases behind a firewall. Your information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Complementary Book Requests. In the context of a request for a book comp or desk copy, personal information such as the type outlined above may be provided to Healio by you. The information may be used to provide you and/or your institution with product information by e-mail or direct mail that could be useful to faculty and/or students. You will always have the opportunity to unsubscribe from all e-mail correspondence and can notify us if you wish to be taken off of our mailing list.
Paid Content (Newspapers and Journal Subscriptions, Books) In the context of paid content, regardless of type, personal information such as that outlined above may be provided to Healio by you. You reserve the right to rescind your consent for Healio to store your personal information, without incurring financial penalty. Standard return policies will apply.
Single Article Purchases/Single Journal Purchases. Due to the single-use nature of these content types, an e-mail address is required to be submitted and stored in order to make a purchase.
Live Meetings. When you register to attend a live meeting, personal information related to the transaction such as the type outlined above may be provided by you to Healio and then stored (exception: we do not store credit card information). Regardless of how you register for a meeting (online, phone, print form, in person), we will request that all attendees provide consent for us to store personal information so that we can manage your transaction, continue to update you on information relevant to the meeting as well as prepare your pre/post/onsite meeting experiences.
Controlling the Use of Your Personal Information
Under GDPR, we respect the rights of our EU users to obtain information on how we store and access the personal information we hold about them. They may amend and/or delete that personal information at any time. Some of these rights may be subject to some exceptions or limitations. We will respond to the request to exercise these rights within a reasonable timeframe. Other rights Healio users may be eligible for include:
Right of Portability. For Healio users whose IP addresses are located in the EU who request to see how their information has been used, whether it is for amending, deleting or for informational purposes, we will provide it to you upon request in an easy-to-read, transmittable format within 30 days of the request.
Unsubscribe/Right to Be Forgotten. If at any time you wish to stop receiving marketing or content communications from us, you may unsubscribe at the bottom of your email(s) or contact Healio at firstname.lastname@example.org.
According to your rights under Article 17 of the GDPR, if you wish to entirely opt out of having your personal information utilized by our website, you may contact us and we will purge this information from our databases, cease its dissemination and, to the best of our ability, notify all third parties who have been provided with your information that your right to be forgotten and/or erased has been exercised.
Right to Notified of a Breach in Information. To ensure the safety of your personal information on The Wyanoke Group’s/Healio’s website(s) and servers, we have implemented the current appropriate technical, administrative, physical and organizational measures to protect that information from loss, destruction, and unauthorized access, whether accidental or intentional. Since these protections change as technology evolves, we cannot assume any liability in this regard. In the event of a breach in personal information security, Healio will notify affected users within 72 hours of its discovery.
Internal security measures
In order to support its business activities or services, which may include analyzing lists of personal information for behavioral trends and internal emailing of unencrypted personal information (among other actions), only authorized employees of The Wyanoke Group and their subsidiary staff, or our Clients’ authorized staff (who have contractually agreed to keep all information secure) may have access to your personal data. All staff of The Wyanoke Group who have access are required to adhere to staff confidentiality agreements with regard to personal information, which are held on file.
Contact Information for Privacy & Personal Data Inquiries
The Wyanoke Group
Attn: Privacy and Data Protection
6900 Grove Road
Thorofare, NJ 08086 USA