This article provides an overview of one nursing department’s experience with implementation of a formalized civility code to address increasing incidents of incivility within the classroom and educational environment. The plan-do-study-act improvement model is used as a framework to describe the process. Discussion of next steps in the improvement process relates to three key elements: theoretical and technical aspects, faculty modeling, and policy and procedure development.
Dr. Williams is Associate Professor, Department of Nursing, University of South Carolina, Bluffton; and Ms. Lauerer is Instructor, College of Nursing, Medical University of South Carolina, Charleston, South Carolina.
The authors have disclosed no potential conflicts of interest, financial or otherwise.
The authors thank Patti Miller, MS, RN, and Barbara Edlund, PhD, RN, for their thoughtful contributions to the manuscript.
Address correspondence to Susan C. Williams, PhD, RN, Associate Professor, University of South Carolina Beaufort, Department of Nursing, 1 University Blvd., Bluffton, SC 29909; e-mail: firstname.lastname@example.org.